Customer care
Frequently asked questions
Clear answers about delivery, returns, tracking and support. The published store policies remain the governing reference.
How can I contact customer service?
Contact us on WhatsApp at +966 53 035 1993 or email support@nouraloud.com.
Can I request a return or exchange?
Yes, subject to the published return conditions. This includes damaged or incorrect products and eligible change-of-mind requests where the product remains in its original condition and has not been used in a way that affects its safety or value. Read the returns policy.
How long do I have to request a return or exchange?
Submit the request within 7 days of delivery, with the order number and product photos when needed, in accordance with the published returns policy.
When will the refund be processed?
After the return is accepted and the product is received and inspected, the store processes the refund to the original payment method within up to 14 days. The time for it to appear can vary by bank or payment provider.
Who pays the return shipping cost?
The store covers it when the cause is a store error, a defective product or shipping damage. For an eligible change-of-mind request without a store error, the customer may be responsible; this is clarified before the return is processed.
How long does delivery take within Saudi Arabia?
Delivery is usually 2–5 business days, depending on the city and carrier. Shipping cost and the available method are calculated at checkout. Read the shipping policy.
Is international delivery available?
When available for the selected destination, international delivery is usually 5–10 business days, depending on the country and logistics procedures. Availability and cost are confirmed at checkout.
How can I track my order?
A tracking number is sent after dispatch when provided by the carrier. Contact customer service with your order number if you need help.
How do I submit a complaint?
Use the contact form, WhatsApp, or support email. The initial response is issued within one business day and the complaint is processed within up to five business days, depending on the request and the information required.