Frequently Asked Questions

1. How can I contact customer service?

You can contact us via WhatsApp +966530351993 or email support@nouraloud.com.

2. Do you offer exchanges or returns?

Exchange or return requests can be submitted under the published policy when there is a product defect, order error, or the product arrives in an unsatisfactory condition.

3. How long do I have to request an exchange or return?

The request must be submitted within 5 days of receipt with the order number and product photos when needed.

4. When will I receive my refund?

After the return is approved and the product is received and inspected, the amount is refunded to the original payment method. The time for the refund to appear may vary by bank or payment provider.

5. Who pays shipping costs for returns or exchanges?

If the reason is a store error or product defect, the store covers the shipping cost. If the request is based on the customer's preference without a store error, the customer may bear the shipping or return shipping cost.

6. How long does delivery take within Saudi Arabia?

Delivery within Saudi Arabia usually takes 2 to 5 business days and may vary by city and carrier.

7. Do you offer international shipping?

Yes. International shipping usually takes 5 to 10 business days depending on the country and logistics procedures.

8. How can I track my order?

When the order is shipped, a tracking number is provided whenever it is available from the shipping carrier.

9. How can I submit a complaint?

You can submit a complaint through the Contact Us page, WhatsApp +966530351993, or social media: TikTok @nour_aloud / Instagram nour_aloud.

10. How long does it take to respond to and handle complaints?

The first response is provided within one business day, and complaints are handled within up to 5 business days depending on the request.