Shipping policy

Shipping Policy

We process and ship orders as quickly as possible to ensure they reach you with high quality and reliable experience.

1. Processing requests

- The order is processed within 24 to 48 hours of order confirmation.

- Shipping during working days (Sunday to Thursday).

2. Shipping time

- Inside Saudi Arabia: from 1 to 3 working days.

- Gulf countries: from 3 to 5 working days.

- International shipping: 5 to 10 working days.

3. Shipping Companies

We use reliable shipping companies such as:

- Aramex

- SMSA

- Local shipping companies by country

4. Shipping fees

- Shipping fees are calculated upon completion of the order.

- We may provide free shipping in case of special offers.

5. Track the shipment

- The customer is provided with a tracking number after the order is shipped.

- The status of the shipment can be followed via the tracking link.

6. Delays in shipping

- Delays beyond our control may occur due to shipping companies or logistical conditions.

- In case of delay, we are working to follow up with the shipping company until the order is delivered.

7. Address Information

- The customer is responsible for entering a valid and complete address.

- In case of an error in the address, delivery may be delayed or the shipment may be returned.

8. Non-receipt

- If the shipment is not received or rejected, a reshipment fee may be charged.

9. Communication

For any shipping inquiry:

- Email: nouraloud@icloud.com

- Contact number: +966530351993

We are keen to provide a fast and secure shipping experience for all our customers