Refund policy
An exchange or return may be requested under the conditions below if the product has a defect, the order is incorrect, or the product arrives in an unsatisfactory condition.
Accepted exchange and return cases
- The product arrives damaged or different from the order.
- There is a clear defect in the product upon receipt.
- The request is submitted within 5 days of receipt with the order number and product photos when needed.
Conditions
- The product should be in its original condition as much as possible, including packaging and accessories.
- Used products, perishable products, or final-sale products are not accepted unless there is a confirmed error or defect.
- The store may reject a request if the policy conditions do not apply or the required order details are not provided.
How to submit a request
- Contact customer service via WhatsApp +966530351993 or email support@nouraloud.com.
- Provide the order number, reason for the request, and product photos when available.
- The first response is provided within one business day, and the request is processed within up to 5 business days after receiving the required details.
Refunds
When a return is approved, the amount is refunded to the original payment method after the product is received and inspected. The time for the refund to appear may vary by payment provider or bank.
Shipping and transport costs
If the exchange or return is due to a store error or product defect, the store covers the shipping cost. If the request is based on the customer's preference without a store error, the customer may bear the shipping or return shipping cost, and this will be clarified before processing.
Complaints
A complaint can be submitted through the Contact Us page, WhatsApp +966530351993, or social media: TikTok @nour_aloud / Instagram nour_aloud. The first response is provided within one business day, and complaints are handled within up to 5 business days.